Urgent Dell Jobs

Company:Dell

Title:Application Support Advisor- Plano, TX

Skills:Application, Applications, Development, EDI, Firewall, IIS, IT, Management, Networking, Performance, SQL, SQL Server, System, Systems, Web, Windows

Date Posted:4-30-2014

Location:Plano, TX

Area Code:214

Employ. Type:FULLTIME

Pay Rate:Competitive

Job Length:See Job Description

Position ID:14000LY9

Company Overview

Here, you're free to deliver solutions that make a real difference in people's lives. Your teams will be rewarded for curiosity and for bringing different perspectives to the table. And there will always be opportunities for you to learn, to grow, and to succeed while you bring new solutions to our customers. Let's see what we can dream up together.

Application Support Advisor- Plano, TX

Application Support Advisor- Plano, TX

Dell Corporation is a worldwide provider of information technology services and business solutions to a broad range of customers. We are currently recruiting for an Application Support Advisor to join our Revenue Cycle Solution's team. Dell's Revenue Cycle Solutions business works with hospitals and hospital systems where we provide both IT and Business Process Outsourcing (BPO) services to our customers to grow their business. Come grow with us!

Role Responsibilities
- Works in a global 24 / 7 team environment to perform request, resolve incidents and exceed customer satisfaction
- Manages, resolves and documents issues and events related to enterprise systems
- Monitors and resolves performance characteristics of applications
- Communicates with all stakeholders (leveraged technical teams, customers, development teams, end users, etc.) to address system issues
- Proposes and implements systems enhancements that will improve the reliability, features and performance of the system
- Learns new applications, technologies, system behavior and business processes as they relates to customer needs

Requirements
- 8 to 10 years of relevant experience or equivalent combination of education and work experience
- Ability to be on call during your assign shift
- Ability to prioritize and self-mange tasks and issues to meet internal and external SLAs (Service Level Agreement)
- Ability to maintain a Windows 2003, 2008 and 2012 server environment
- Ability to query and administer a SQL Server 2005, 2008, 2012
- Ability to analyze files and data processing issues
- Ability to analyze data patterns and issues to reconcile multiple systems integration points
- Ability to troubleshoot IIS and .Net web application issues
- General networking knowledge like DNS, Firewall, IP address
- Ability to implement and troubleshoot FTP solutions

Preferences
- ITIL experience is preferred
- Revenue Cycle experience a plus
- SharePoint experience is a plus
- EDI and HL7 experience is a plus

Company Description 
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell's team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success. 

Why work with us? 
- Life at Dell means collaborating with dedicated professionals with a passion for technology. 
- When we see something that could be improved, we get to work inventing the solution. 
- Our people demonstrate our winning culture through positive and meaningful relationships. 
- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. 
- Our team members' health and wellness is our priority as well as rewarding them for their hard work. 

 

Department: Application Management-Svcs IT